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Get the help you need, when you need it. Our support team is available 24/7 to assist you with any questions or issues.

Frequently Asked Questions

Find quick answers to common questions about CountPadi

How do I get started with CountPadi?

Simply sign up for a free account, add your organization details, create your first branch, and start adding items to your inventory. Our intuitive interface makes it easy to get started in minutes.

Is there a mobile app?

CountPadi is a web-based application that works seamlessly on all devices including smartphones and tablets. You can access it from any browser on any device.

How secure is my data?

We use industry-standard encryption and security measures to protect your data. Your information is stored securely and only accessible to authorized users in your organization.

Can I use CountPadi for multiple branches?

Yes! CountPadi supports multi-branch management. You can manage inventory across multiple locations from a single dashboard, transfer items between branches, and get consolidated reports.

What happens if I need help?

Our support team is available via email at support@countpadi.com. You can also access our comprehensive help guide within the application for step-by-step instructions on using all features.

Is there a free trial?

Yes! CountPadi offers a 14-day free trial with full access to all features. No credit card required. When you create your organization, the trial starts automatically. You will see a countdown banner 3 days before expiration. Contact support before your trial expires to subscribe and continue using CountPadi.

How much does CountPadi cost?

CountPadi offers flexible pricing: Basic Plan for small businesses, Pro Plan for growing businesses with advanced features, and Enterprise Plan with custom pricing for large organizations. All plans are designed to accommodate the unique needs of global businesses while remaining affordable and scalable.

How do I pay for my subscription?

Payments are processed manually. Contact our support team via email at support@countpadi.com to subscribe. Provide your organization name and desired plan. Our team will mark your organization as paid for the current month. You need to renew monthly to continue service.

What happens when my trial expires?

If your trial expires without subscribing, your access will be restricted until you subscribe. You will see a message and be redirected to the subscription page. Contact support to subscribe and restore access immediately. We recommend contacting support before your trial expires to avoid interruption.

Still Need Help?

Our support team is ready to assist you. Reach out via WhatsApp for the fastest response, or email us for detailed inquiries.